Troubleshooting

We're here to help

You’re not one to shy away from a serious situation, but like most of us, it can sometimes be the smallest tech issues that get under your skin! Find basic troubleshooting tips for accessing Internet Banking if you’ve hit an obstacle.

System error

If you come across a ‘System Error’ when trying to access Internet Banking, clear your cache and cookies.

Follow our guide to clearing your cache

Out of date browser

If your browser is out of date, we’ll let you know when you try to log in to Internet Banking with a message that reads:

You are using and old version of [your browser name]. Find and download the best browser for your online banking.

Find out which browser you should be using, and how to update your browser

Mobile App problems

You may be required to re-register your account after you update to the latest version of the Mobile App.

Follow our step-by-step guide to re-registering

Planned maintenance

You may be unable to access Internet Banking if there's a system update or planned maintenance.

Check if planned maintenance is scheduled

Getting started with Internet Banking

Discover all the need-to-know information if you’re new to Internet Banking.

Learn more about Internet Banking

Visit our Help Centre

Find more information about Internet Banking, and our products and services.