Accounts Help

Accounts questions

1. How do I open a new account in Internet Banking?

   Members can open a new savings account via Internet Banking by following the steps below.... read more

2. How does a Direct Debit or Recurring Payment work?

   What is a Direct Debit? A direct debit is an automatic transaction that transfers money f... read more

3. How do I check my balance?

   There are a number of ways to check your account balance. Internet Banking Step 1: Click ... read more

4. How do I send money or receive money overseas?

   International Telegraphic transfers Firefighters Mutual Bank has partnered with Convera t... read more

5. How can people transfer funds to me?

   Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li... read more

6. How do I open a Member Term Deposit?

   You can open a new Term Deposit via Internet Banking by following the steps below. An Onl... read more

7. How do I authorise another person to access my account?

   What are authorities? There may be a need for you to give account access to someone you t... read more

8. How do I close an account?

   If you’d like to close your savings or transaction account/s please complete the Cl... read more

9. Where can I find information on Deceased Estates?

   If you’ve recently suffered the loss of a family member or friend, we know it can b... read more

10. How do term deposits work?

    Learn more about how to apply for a term deposit, how to transfer funds and what happens ... read more

11. Tips for tax time

    Get your documents ready for tax time with the help of Internet Banking or our Mobile Ban... read more

12. How can I change my name on my account?

    If you need to change your name, first thing you need to do is make sure you update your ... read more

13. How do I close my membership?

    We’ll be sad to see you go, but if you wish to close all of your accounts you can d... read more

14. How can I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions stipulate that... read more

15. What foreign tax details does the bank require?

    Australia has committed to two global standards on the automatic exchange of financial ac... read more

16. How do I make payment with multiple signatories?

    We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo... read more

17. What is my daily transfer limit for Internet Banking?

    There’s no limit when you transfer funds between your own Firefighters Mutual Bank ... read more

18. How do I open a Customer Term Deposit?

    Not a member of the Bank? You can still open a Customer Term Deposit with us.  Openi... read more

19. What is the Financial Claims Scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec... read more