Other ways we can help

Other ways we can help questions

1. Are there any system updates or planned maintenance?

   We'll be performing system maintenance this weekend from 11:30pm Saturday, 7 September to... read more

2. Why do I have to join?

   When you join Firefighters Mutual Bank, you’ll own a share in one of Australia's la... read more

3. Book a Wills Service appointment

   Wills service As a Firefighters Mutual Bank member, you have the opportunity to make an a... read more

4. Public holidays

   Our offices and Contact Centre will be closed on national public holidays. Our state offi... read more

5. What hours is your contact centre open?

   Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday... read more

6. What are your office opening hours?

   Our offices are open 9am to 5pm, weekdays. Phone enquiries are available 8am to 7pm,... read more

7. Can I get an insurance quote?

   Whether you are buying your next set of wheels, wanting to protect your home or your fami... read more

8. How do I contact you from overseas?

   All enquiries +61 2 9735 9225  You can contact us via web chat. Access web chat when... read more

9. Notify us of your travel plans

   Follow these easy steps, and when you're done, check out our handy travel checklist to ma... read more