Security
Bank with confidence, knowing we’re working around the clock to protect you, your identity and your money
Safeguarding you and your money
Shopping and banking online have become an essential part of our daily lives, meaning the privacy and security of your data is important for your peace of mind. Our dedicated security and fraud teams use advanced technology to monitor transactions and identify risks, safeguarding your money and your personal details. So you can bank with confidence, protected by the Firefighters Mutual Bank Security Promise.
Firefighters Mutual Bank Security Promise
Our commitment to you
Our Security Promise is your guarantee we are working around the clock to protect you, your identity and your money. This includes repaying money lost to fraud so long as you’ve complied with our terms and conditions and haven’t contributed to the loss.
More information to keep you and your money safe
Card security
Discover your card’s security features and the simple steps you can take to keep it safe.
Your Firefighters Mutual Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.
Learn more about Card Security
Mobile banking security
Learn more about staying safe when you bank on your mobile device or shop with a mobile wallet.
When you bank on your mobile using our handy app, you’re supported by multiple security measures.– and there are also a few simple steps you can take to keep your mobile safe.
Learn more about Mobile Banking Security
Contact us
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Card gone missing?
On the Mobile Banking App
1. Tap Need help with your card?
2.Tap one of the three options (damaged, stolen, lost)
By phone
In Australia: Call
1800 800 225 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on
1300 705 750 (after hours).
Overseas: call
+61 2 9735 9225 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact
Visa Global Customer Assistance.
We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.
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Seen something suspicious on your account? Report it
If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 800 225 (in Australia) or +61 2 9735 9225 (from overseas).
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Received a suspicious message? Let us know.
If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.
The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.
After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.
