Security

Bank with confidence, knowing we’re protecting you, your identity and your money around the clock.

How to bank, shop and transact online with confidence

While you can shop and transact online with confidence knowing that we’re committed to protecting you and your money from fraud, scams and identity theft, you can also take a few simple steps to keep yourself safe online.

Here’s our quick guide to protecting yourself online.

Icon of a mobile phone with a locked padlock on screen. 

Keep your information secure

Always create unique passwords, keep them safe, and change them regularly for extra security

  

Stay up to date

Turn on automatic software updates on your devices so you always have the latest security features

Icon of an eye enclosed in a circle.  

Know what to look for

Check our scam alerts and keep an eye out for suspicious activity

  

Seen something? Say something

Report any suspicious transactions and activity straight away

  • Keeping your password safe

  • Staying safe while using Internet Banking

    Staying safe while using Internet Banking

    When you bank online with us, we’re looking out for you at every step. Our security features are designed to keep your banking and your money and privacy secure. 

    • Password security
    • Time limits on your Internet Banking sessions
    • Transactions limits you control
    • Prompts to indicate whether the account details for first-time payees look right. 

    Here’s how you can help:

    • Start by typing fmbank.com.au into your browser before you log on, so you’re not misdirected to a fake site. Avoid using a web search or clicking a hyperlink – the site may be a fake site.
    • Make sure no-one is watching when you log on, especially in a public place. Avoid using Internet Banking on a public computer. 
    • Keep your daily limit low to reduce risk, then increase it temporarily when you need to make a large transfer or pay a big bill.
    • Don’t walk away from your computer while you’re logged on, and make sure you log out when you’re done.

  • Keeping your computer secure

  • Staying safe while shopping online

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 1800 800 225 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9735 9225 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance. 

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

    Contact us

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 800 225 (in Australia) or +61 2 9735 9225 (from overseas).

     

     

     

    Learn about avoiding fraud and scams

  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.

    Report a suspicious message

More information to keep you and your money safe

A close up image of a serious-looking woman using a tablet device while sitting in a chair. The background is dark.

Stay safe from fraud and scams

Learn more about the tricks fraudsters use, how we protect you against them, and what you can do to stay safe.

Learn more

A close up of someone using an iPad and holding a red Firefighters Mutual Bank Credit card. In the background is a mug, clay sculpting tools and a wooden bench.

Card security

Your Firefighters Mutual Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more

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