Contact
Need to contact us? You've come to the right place.
Contact
Need to contact us? You've come to the right place.
This holiday season our branches will be closed on Christmas Day, 25 December 2024; Boxing Day, 26 December 2024; Friday, 27 December 2024; and New Year's Day, 1 January 2025. All other days will operate as normal.
More banking support
Ways to get in touch
All phone enquiries
Send a secure message
Online enquiries
We aim to respond within 1 business day.
Common queries
Financial Hardship
We understand there are times when you may face financial difficulty. Find out what to do if you are facing financial difficulty.
Find out how we can help
Report a hoax email
Please call 1800 800 225 8am to 7pm weekdays, or 9am to 3pm Saturday or email us immediately.
Deceased Estates
If you’ve recently suffered the loss of a family member or friend, we know it can be overwhelming and are here to help support you.
Learn more
Comprehensive Credit Reporting
If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.
Learn more
