About Us

Who we are

Firefighters Mutual Bank is a bank dedicated to fire and emergency service employees, volunteers and their families Australia wide.

Our goal is to help our members make the most of their money and be there at every stage of their financial journey with quality banking products and services. As a mutual bank, part of our profits are reinvested back into the bank and through the wider community to ensure members benefit.

In 2019 our members awarded us 92% for member satisfaction¹ and for the sixth year in a row, we've been named one of the 2023 World's Most Ethical Companies^® by the Ethisphere Institute.

Join us and you’ll find a bank that wants to serve you, just as you serve the community.

Teachers Mutual Bank Limited

Firefighters Mutual Bank is one division of Teachers Mutual Bank Limited, alongside Teachers Mutual Bank, Health Professionals Bank, UniBank, and Hiver Bank. Collectively, Teachers Mutual Bank Limited has more than 230,000 members and over $10 billion in assets. 

Where it all began

Firefighters Mutual Bank began as one man’s vision.

Our founder, Bob Hall, came up with the idea of a credit union especially for firefighters back in the 1960s. This was a time when obtaining finance was difficult for everyone.

Bob wanted to create an institution that would put its profits back to work for the benefit of its members by reducing loan interest rates and increasing the interest paid on investments. And so, Fire Board (NSW) Employees Credit Union was born.

From its beginnings at a committee meeting in the gymnasium at the City of Sydney fire station, the credit union grew into Firefighters Mutual Bank, now having thousands of members Australia wide and celebrating 50 years of operation.

Teachers Mutual Bank Limited's Board and Executive Management are committed to a high standard of corporate governance.

Teachers Mutual Bank Limited is an Authorised Deposit Taking Institution (ADI)* regulated under the:

• Banking Act 1959 (Cth), by the Australian Prudential Regulatory Authority (APRA) and the
• Corporations Act 2001 (Cth), by the Australian Securities and Investment Commission (ASIC).

We comply with all relevant legislation and codes of conduct.

Read our Constitution

Read our Whistleblower Policy

*Teachers Mutual Bank Limited ABN 30 087 650 459 AFSL/Australian Credit Licence 238981
Firefighters Mutual Bank, Health Professionals Bank, Teachers Mutual Bank and UniBank are divisions of Teachers Mutual Bank Limited. 

Careers

At Firefighters Mutual Bank we’re all members of the same fire station. 

Our culture is clearly defined by the financial needs of firefighters and their families. 

Our members, community and employees embrace the mutual bank core values of passion, advocacy and sustainability. If this sounds like you, then we’d love to hear from you.

Traineeships now open

Kickstart your career in Financial Services—applications for the 2019 Teachers Mutual Bank Limited.

Learn more about our traineeships

Current vacancies

Customer Owned Banking

Over 4.5 million Australians are customers of mutual banks, credit unions and building societies. We have worked closely with Customer Owned Banking Association (COBA), to develop the Customer Owned Banking Code of Practice.

What is the Customer Owned Banking Code of Practice?

The Code is an important public statement of the value we place on improving the financial wellbeing of our customers and the fire and emergency services community. It reinforces our commitment to:

• the benefits of mutuality 
• community involvement 
• fairer fees and 
• customer or member, service. 

How does it affect you?

The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our customers first. Our 7 key promises to you outline how we do this.

Our 7 key promises to you

1. We will deliver banking services in the interests of our customers.
2. We will obey the law.
3. We will not mislead or deceive.
4. We will act honestly and fairly.
5. We will offer products and services that are fit for general purpose.
6. We will deliver services with reasonable care and skill.
7. We will contribute to our community. 

Find out more

You can download the complete Customer Owned Banking Code of Practice or you can request a copy to be mailed to you.

Download

Request a copy

Reports and regulatory disclosures

Firefighters Mutual Bank is a division of Teachers Mutual Bank Limited. Visit tmbl.com.au for detailed financial and sustainability related information, as well as regulatory disclosures.