Switching to online statements has never been easier

Make the switch to online statements and go into the draw to win a $200 gift voucher*. Online statements are convenient, clutter free and safer.

Online statements are super-convenient, clutter-free and environmentally-friendly, and they can be safer too. Making the switch to online statements can help protect you from the risks of identity crime that comes with having sensitive financial information delivered by mail.

Check your email address and phone number with us is up to date

You can provide us with your email address and mobile number through Internet Banking.

Here are the steps to follow:

Go to My settings menu.
Select Update contact details.
You will be required to enter a One Time Password. Select the Get SMS button and a One Time Password will be sent to your mobile. Alternatively if you have a security token on your account, press the button on the front of the token and a One Time Password will be displayed.
Enter the One Time Password in the required field and select OK.
Enter your email address and/or mobile number in the relevant field and select Update Details.

When a new online statement is ready to view, you will be notified via email or SMS.

Log into Internet Banking

To change your statement preference, you need to log into Internet Banking.

Good news! You were setup with Internet Banking when you joined the Bank but you need to activate it to use it.

Simply click on the Internet Banking button at the top right corner of your screen.
Log in to Internet Banking with your Password as you normally do.
If you’ve forgotten your Password, you can reset it at any time.

If you need help to get started with Internet Banking, contact us.

How to switch your statement preference within Internet Banking

Switching is quick and easy!

You can switch your bank statement and notification preferences from paper to online anytime, any day through Internet Banking.

For a simple step by step guide, follow these 5 steps to change your preferences to online statements.

Go to the Account Activity menu
Select Communication preferences
Select the statement type
Select Electronic
Click Submit.

We’ve also created a document you can download that walks you through how to switch your statement preference from paper to electronic.

Download now

Once you have changed your statement preference, this video will help you access and download your online statements.

Why switch?

There are so many reasons to switch to online statements! Going paperless is more secure and convenient, plus it’s a great choice for the environment too.

Icon of a computer screen, highlighting the convenience of online banking services.

Convenient

Log into Internet Banking to see your online statements. Anytime, anywhere. You’ll also receive a text or email to let you know when your online statements are ready to view.

Clutter free

No more shoe boxes, document shredders or misplacing statements at tax time. 7 years of statements in one central place when you need them.

Lock icon, symbolising security and protection, reflecting Firefighters Mutual Bank's emphasis on safeguarding customer information and financial transactions.

Protected

Stored securely within our Internet Banking platform, reducing your exposure to identity crime.

Icon of a hand nurturing a growing tree, symbolizing commitment to environmental sustainability in banking practices.

Environmentally friendly

Help make the planet greener by reducing paper production.

*Important information

1. In every instance when “Online statements” is mentioned on this web page, it refers to electronic statements and notification of changes in our terms and conditions.

2. In every instance when “Internet Banking” is referred to, you should consider whether this service is appropriate for you before acquiring it. For additional information on security please refer to our Security Guide for electronic transactions available online. Access is subject to availability and maintenance. We test mobile banking to ensure compatibility with the majority of popular devices used by members but cannot guarantee that it will be compatible with all devices and operating systems. We do not charge you for accessing your accounts using your mobile. Internet data charges and call charges may be incurred through your mobile service provider – check with your Internet Service Provider or mobile phone service provider for more details. A 3G, 4G or Wi-Fi connection is needed for the mobile banking and map features.

3. You need access to Internet Banking to view and download your statements online. We require your email address or mobile number so the Bank can advise you when your bank statements are ready to view within Internet Banking.

Privacy Information

Our commitment

We are committed to complying with privacy laws.

Collecting personal information: We collect personal information about you to: enter you into our competition; provide you with information about membership benefits and our services and products; provide you with information about financial services and products from third parties with whom we have arrangements; and to advise you of the results of any relevant competition. How we collect personal information: Whenever it is reasonable and practical to do so, we will collect personal information directly from you. What if you do not provide us with information? If you do not give us the personal information we require, we may not be able to accept your entry into our competition. Providing personal information about you to other organisations: In providing our financial services and products to you, it may be necessary for us to disclose personal information about you to other organisations who assist us in providing products and services.

Our Privacy and Credit Reporting Policy: Our Privacy and Credit Reporting Policy is available on our website. Amongst other things, the Policy contains information about: how you can access personal information about you; how you can correct personal information about you; how you can complain if you think we may have breached your privacy; and how we will deal with your complaint. Providing personal information about you to overseas recipients: Depending on our commercial arrangements, we may disclose personal information about you to business partners with operations overseas. If we do so, we will ensure that personal information about you is handled and kept secure in the same way as it is in Australia.